Information about us
We operate the website www.squidgydoodle.co.uk. We are Squidgydoodle, a company providing creative products and services for children. Our trading address is 19 Aylesbury End, Beaconsfield, Bucks, HP9 1LU, United Kingdom
To contact us please telephone: 07825299541 or email [email protected]
The images of the products on our site are for illustrative purposes. Although we have made every effort to display the colours accurately, we can’t guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images. For example fabrics, paper, card within collage packs may vary from box to box, but will still be of the same high quality.
All products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order if made.
Use of our site
Your use of our site is governed by our Terms of Website Use and Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
How we use your personal information
How the contract is formed between us
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched. The contract between us will only be formed when we send you the dispatch confirmation.
If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.
We may revise these terms from time to time in the following circumstances:
Changes in how we accept payment from you;
Changes in relevant laws and regulatory requirements
Every time you order products from us, the terms in force at that time will apply to the contract between you and us. Whenever we revise these terms we will keep you informed and give you notice of this by stating that these terms have been amended and the relevant date at the top of this page.
Your consumer right of return and refund
If you are a consumer, you have a legal right to cancel a contract under the consumer protection (distance selling regulations) during the period set out below (If the products have already been delivered to you, you have a period of 14 working days in which you may cancel, starting from the day after you receive the products). This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. However, this cancellation right does not apply in the case of:
Any made-to-measure or custom-made products or products made to your specification or clearly personalised;
Products which have a security seal which you have opened or unsealed.
Your legal right to cancel a contract starts from the date of the dispatch confirmation, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of 14 working days in which you may cancel, starting from the day after you receive the products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
To cancel a contract, please contact us in writing to tell us by sending an e-mail to [email protected]Your cancellation is effective from the date you sent us the e-mail.
You will receive a full refund of the price you paid for the products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation.
If you have returned the products to us because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
We refund you on the credit card or debit card used by you to pay.
If the products were delivered to you: you must return the products to us as soon as reasonably practicable;
Unless the products are faulty or not as described you will be responsible for the cost of returning the products to us;
You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.
We will refund you within 14 days after the day of receiving the returned goods as long as they are in perfect original saleable condition with the original packaging. As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy or these terms.
Squidgydoodle craft boxes are delivered by the local postal service and may be subject to delays. We therefore cannot guarantee delivery on a specific day and will not be held liable for delays outside of our control. An estimated delivery date will be set out via email in the dispatch confirmation, unless there is an event outside our control.
Delivery will be completed when we deliver the products to the address you gave us.
If no one is available at your address to take delivery, we will leave a note. Squidgy boxes are within Royal Mail ‘large letter’ limits and should therefore fit through a standard size letterbox.
The products will be your responsibility from the completion of delivery.
You own the products once we have received payment in full, including all applicable delivery charges.
We currently only deliver in the UK.
Price of products and delivery charges
The prices of the products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system.
Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a dispatch confirmation. The price of a product includes vat (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of vat changes between the date of your order and the date of delivery, we will adjust the vat you pay, unless you have already paid for the products in full before the change in vat takes effect.
The price of a product includes delivery charges. Where the product’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching the products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.
How to pay
You can only pay for products using a debit card, credit card or PayPal account. Payment for the products and all applicable delivery charges is in advance.
Information about our products
Toy safety warning: Attention! Small parts. Choking hazard. Injury hazard due to functional sharp edges and points. Not suitable for children under 36 months. Our craft and party boxes are designed to be used by children over the age of 3. In addition to all other limitations and disclaimers in these Terms and Conditions, we shall not be liable for any claims, liability, damages, loss or costs arising from use of our products by children under the age of 36 months.
Our warranty for the products
For our craft and party boxes we provide a warranty that on delivery and for a period of  months from delivery, the products shall be free from material defects. However, this warranty does not apply to any defect in the products arising from:
Fair wear and tear;
Wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
If you fail to operate or use the products in accordance with the user instructions;
Any alteration or repair by you or by a third party who is not one of our authorised repairers; or
Any specification provided by you. If you are a consumer, this warranty is in addition to your legal rights in relation to products that are faulty or not as described.
Our liability if you are a consumer
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.
We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:
Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Any breach of the terms implied by section 12 of the sale of goods act 1979 (title and quiet possession); ·
Any breach of the terms implied by section 13 to 15 of the sale of goods act 1979 (description, satisfactory quality, fitness for purpose and samples); and
Defective products under the consumer protection act 1987.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our control. An event outside our control is defined below.
An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an event outside our control takes place that affects the performance of our obligations under a contract:
We will contact you as soon as reasonably possible to notify you and our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of products to you, we will arrange a new delivery date with you after the event outside our control is over.
Communications between us
When we refer, in these terms, to “in writing”, this will include e-mail. If you are a consumer:
To cancel a contract in accordance with your legal right to do so, you must contact us in writing by sending an e-mail to [email protected] or by sending a letter to Squidgydoodle, 19 Aylesbury End, Beaconsfield, Bucks, HP9 1LU.
If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
Other important terms
We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms. You may only transfer your rights or your obligations under these terms to another person if we agree in writing. However if you are a consumer and you have purchased a product as a gift, you may transfer the benefit of the warranty to the recipient of the gift without needing to ask our consent.
This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the contracts (rights of third parties act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a product will have the benefit of our warranty, but we and you will not need their consent to cancel or make any changes to these terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. If you are a consumer, please note that these terms are governed by English law.
This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. We will not file a copy of the contract between us.
If you have any further questions, please get in touch with us at Squidgydoodle by email[email protected] or call 07825299541. You can speak to a member of staff who will be able to help you.