Frequently Asked Questions

If you can’t find the answer you need, please get in touch at debbie@squidgydoodle.co.uk. We’ll be happy to help.

What is Squidgydoodle?

Squidgydoodle delivers craft and sensory boxes, direct to you, which are carefully put together to encourage your little people’s imaginations and sense of curiosity. You can buy Squidgydoodle craft boxes so that you can get creative at home with your little people. Or you can buy a Squidgydoodle party box, so that they can share the happiness with their friends!

What is a Squidgydoodle Craft Box?

Squidgydoodle Craft Box is a handpacked craft and sensory box, packed full with fun art and sensory activities, which is delivered direct to you, or can be sent as a gift.

Open the craft box to discover 4 themed activities hidden inside it! The box also contains everything you need to do the activities, so you won’t need to search for your paint, only to find it’s dried out, or that your glue stick has run out!

The craft and sensory boxes are designed for 3 – 8 year olds. However, in the land of Squidgydoodle they like to create until they’re 99 ½ years old. So if you’re older than 8 years old I’m sure you’d like it too!

You may be wondering how a Squidgydoodle Craft Box can be suitable for a 3 year old, but also enjoyed by an 8 year old. The activities inside the box are a mixture of ‘process art,’ sensory activities and craft activities. So, for example you might be wibble wobbling a spiders web, using the box, a marble, some paint and a spider (it won’t be a real one, don’t worry)! Or you could be squishing your hands in slime, or making a monster with collage materials. It means that your child can create at the level which suits them. It also means that everyone who buys a Squidgy Box should end up creating something unique to them. There is no right or wrong way, it’s all about discovering, exploring and creating.

What is a Squidgydoodle Party box?

The land of Squidgydoodle is a happy place, where every day is a party! They just love celebrating! Nothing makes them happier than catching some of that happiness in a party box (which can be trickier than it sounds, as happiness is very bouncy) and sending it to you!

Imagine receiving a Party Box, addressed to your child, packed full with everything you need to capture their imagination on their special day! They could be hunting for Unicorns, delving their hands into Rainbow slime, creating magical Fairy wands and more!

Squidgydoodle party boxes include 4 craft and sensory activities, which are carefully put together to encourage the imaginations and curiosity of all the little people who are coming to your party.  The party boxes are designed for 8, 15 or even 30 people. If you’ve got more than 30 friends coming, don’t worry, just order extra boxes!

All the party supplies you need for the craft activities including paint, paintbrushes, glue etc. will be in the box. Wherever possible all the sensory ingredients will be included too. You may just need to add water. If you need to add anything for a particular box, it will be made clear in the Squidgydoodle shop.

We also provide you with lots of helpful tips gleaned from running many parties, with many little people. It really is as simple as opening the Squidgydoodle party box and unpacking the happiness!

You’ll find some themed party game ideas hidden inside the party box too, just for a little extra boost of happiness!

The craft and sensory party boxes are designed for 3 – 8 year olds. However, in the land of Squidgydoodle they like to party until they’re 99 ½ years old. So if you’re more than 8 years old I’m sure you’d like them too!

You can hold a Squidgydoodle craft and sensory party anywhere! – In your house, at a local hall, in your garden, or anyone else’s garden…although it’s best to ask them first! The Squidgydoodle party box even includes disposable table/floor coverings for each activity, so that you can just wrap all the leftover creative juices up in a ball and put them in a bin.

How do the boxes work?

The boxes are sent from the Land of Squidgydoodle by Royal Mail second class post. They are made to order. So they will be carefully hand-packed, then shipped to you straight away.

For Squidgydoodle craft boxes it is best to allow up to 3-5 days from your initial order date for your box to arrive, depending on where you live. They’re letterbox friendly so you don’t even need to be in when they arrive.

Party Boxes can take 1-2 weeks to arrive. If you’re buying a Squidgydoodle party box please ensure that you order in plenty of time for your special occasion to avoid disappointment. After all, Squidgydoodle party boxes are all about happiness, so we really don’t want anyone to be sad. I will get in touch with you to ensure that someone is available to take delivery.

How does billing work?

Payment is taken at the point of checkout and you will receive confirmation by email.

What payment methods do you accept?

We accept Paypal, MasterCard, Visa and American Express.

Do you deliver internationally?

Currently we deliver anywhere in the UK. We do not ship overseas at this time.

Do I need to be in to receive my box?

Squidgydoodle Craft Box

No need to be in – cool huh! Our Squidgydoodle craft boxes are perfectly designed to fit through a standard size letterbox, so they’re popped through your door by Royal Mails finest.

Squidgydoodle Party Box

Yes, someone will need to be in. The party box is a large item. I will be in touch with you to make sure that someone is available for delivery.

I haven’t received my box yet, what should I do?

You will receive an email confirmation when your Squidgydoodle product is shipped. If you haven’t received your box 5 working days after it was dispatched from the Land of Squidgydoodle, please contact us so we can help. Email us debbie@squidgydoodle.com or call me on 07825299541.

What do I do if items are missing?

At Squidgydoodle we do our very best to ensure that everything you need is in your box. The boxes are packed by hand so sometimes materials may get forgotten. Just contact us debbie@squidgydoodle.com and we’ll sort things out for you as quickly as possible.

 

Technical stuff

My email address isn’t being accepted

If your email address is not recognised, we suggest double checking if you’ve used a different email address to sign up with, such as a work or a secondary email address.

I have forgotten my password

Not to worry, just request a password reset email and you’ll be emailed instructions. If you don’t receive an email, we suggest checking your spam or junk folder, in case it ended up in there. If it hasn’t, just contact us debbie@squidgydoodle.com and we’ll be happy to help.

How do I create a password?

To make signing up easier, we don’t require you to create a password straightaway. However, if you’d like to make any changes or just access your account, you need to have a password. Setting one up is easy: request a password reset email and you’ll be emailed instructions. If you don’t receive an email, we suggest checking your spam or junk folder, in case it ended up in there. If it hasn’t, just contact us debbie@squidgydoodle.com and we’ll be happy to help.

How do I place an order?

Just pick the box that suits you best and click on ‘Order’. From there, fill out your address, children’s details, payment details and we’ll take care of the rest. You’ll get a confirmation email once your order has been processed with all the info you need to know. If you need any help with your order just contact us debbie@squidgydoodle.com and we’ll get you set up.

Why are my emails not being responded to?

It is possible that our emails land in your spam or junk folder. If this is the case, add our email addresses to your contacts or safe senders to ensure you’ll receive our emails.

We make a commitment to respond to you by the end of the next working day.

How do I change my address?

You can change your address on the Shipping Address page; don’t forget to tap ‘Save’ after you changed your details.

How do I change my payment details?

You can edit your payment details on the Billing Details page.

How do I gift a Squidgydoodle Craft Box or a Party Box?

Sending a Squidgydoodle Craft Box or Party Box as a gift is simple. Select the product in our shop and click ‘deliver to a different address’ where you can add recipient details and an optional gift message.